Terms and Conditions

Acceptance of Terms

Using the Restoration Richmond VA website means you accept these Terms as posted. We may update them anytime. If you keep using the site after changes, you agree to the new Terms. Check this page regularly to stay informed.

These rules apply to all visitors and clients in Richmond, Virginia. They cover how we provide services and how you interact with our website. Your continued use shows you’re okay with our policies.

Services

Restoration Richmond VA offers water, fire, mold, and biohazard restoration. We assess damage on site, but availability depends on project size and location. Third party vendors, like subcontractors, may assist with specialized tasks.

Services include moisture mapping and structural drying, but we can’t guarantee specific outcomes or timelines. Clients in Richmond, Virginia get tailored plans, though some jobs need extra steps based on conditions.

Quotes, Billing, and Payment

We provide estimates based on initial assessments, but final invoices may differ due to unexpected damage. Change orders cover added work. Deposits may be required for large jobs. We accept major credit cards and checks.

Late balances may incur fees after thirty days. Disputes must be raised in writing within fifteen days of billing. Send concerns to 711 Hospital St, Richmond, VA 23219, United States. Clear communication keeps billing fair.

Insurance and Claims Assistance

We help with insurance by providing photos and detailed reports. We work with your insurer, but their approvals and payments are their call, not ours.

Restoration Richmond VA cannot guarantee claim outcomes. You’re responsible for your policy’s deductibles and terms. Our documentation aims to make the process smoother, but final decisions rest with your insurance provider. We keep records clear for your benefit.

Scheduling, Access, and Site Conditions

We schedule access windows for assessments and work. You must provide utilities like power and water, plus permission to enter.

Hazardous conditions, like exposed wires, may pause work. Keep pets and minors away from active sites. Weather or safety issues can delay progress. We’ll update you if problems arise. Your cooperation ensures we can work efficiently and safely on your property.

Health and Safety

Our team trains to IICRC standards, using PPE, containment, and negative air systems. We apply EPA-registered disinfectants for mold and biohazards.

All work follows Richmond, Virginia safety rules. Regular checks ensure compliance. We prioritize safe sites, but you must follow our instructions to avoid risks. Safety protects everyone involved, from our crew to your family.

Customer Responsibilities

You must remove valuables when we ask and disclose issues like old leaks. Follow our safety and drying instructions, like keeping fans running.

Report hazards, such as mold or broken pipes, before we start. Failure to cooperate may delay work or increase costs. Your actions help us finish jobs faster and keep the site safe for everyone.

Warranties and Disclaimers

We offer a one-year limited warranty on workmanship, covering repairs we perform. Exclusions include preexisting damage, normal wear, hidden conditions, natural disasters, or third-party failures. No other warranties apply.

We aim for quality but can’t control every outcome. Check your project details for specific terms. Always report issues promptly for review.

Limitation of Liability

Our liability is capped at the amount you paid for the specific service. We’re not responsible for indirect damages, like lost income, to the extent law allows.

This protects both sides while ensuring fair accountability. If issues arise, we address them directly, but limits apply to keep our services sustainable in Richmond, Virginia.

Cancellations and Rescheduling

Cancel or reschedule in writing at least forty-eight hours before work starts to avoid fees. Emergency jobs may have different rules due to urgency. Fees cover crew and equipment prep. Send requests to 711 Hospital St, Richmond, VA 23219, United States. We’ll work with you to find a new time if needed.

Intellectual Property

All text, images, and logos on our website belong to Restoration Richmond VA or our licensors. You can’t copy or use them without written permission.

This includes job photos we take for documentation. Respecting our property helps us maintain a professional presence and protect our brand.

Privacy and Data

Our separate privacy policy, found on this website, explains how we handle your data. Job photos and reports are used for documentation and shared with insurers only with your okay.

We keep records secure and use them only for service, safety, or legal needs. Check the policy for details.

Third Party Links and Tools

If we mention external resources, like supplier sites, they’re for your convenience. You use them at your own risk. We don’t control or endorse their content or services. Always check their terms before engaging to understand your responsibilities and rights.

Changes to These Terms

Restoration Richmond VA may update these Terms to reflect new practices or laws. Changes appear on this page.

If you use the website after updates, you accept the new terms. Check back often to stay informed about your responsibilities as a user or client.

Governing Law and Dispute Resolution

These Terms follow Richmond, Virginia laws. Any disputes start with thirty days of good-faith talks. If unresolved, legal action stays in Richmond, Virginia courts.

This keeps things fair and local for both sides. Send dispute notices to 711 Hospital St, Richmond, VA 23219, United States.

Contact

For questions or concerns about these Terms, write to 711 Hospital St, Richmond, VA 23219, United States. Include your name and details so we can respond clearly and quickly.

Severability and Entire Agreement

If one part of these Terms is invalid, the rest still apply. These Terms are the full agreement about our website and services, replacing any prior talks or documents.

Force Majeure

Restoration Richmond VA isn’t liable for delays or failures due to events beyond our control, like storms, power outages, or supply shortages. We’ll notify you and resume work when possible.