Privacy Policy For Our Water Restoration Company
Who We Are
Restoration Richmond VA provides water, fire, mold, and biohazard restoration in Richmond, Virginia. This policy explains how we collect, use, and protect information you share on our website. We handle details like job records and estimates carefully to serve you better.
Our team, based at 711 Hospital St, Richmond, VA 23219, United States, follows strict rules to keep your data safe. This applies to clients across our service area. We aim to be clear about our practices so you understand what happens with your information.
Information We Collect
We gather information you give us, like names, addresses, and job details for estimates. Property photos and repair notes help us document work. Device data, such as browser type, and website usage patterns are collected.
Cookies track visits to improve your experience. We may get information from partners like insurers or subcontractors to coordinate services. This helps us plan jobs and communicate clearly with you.
How We Use Information
Your information supports our work. We use it to schedule jobs, create estimates, process billing, and prepare insurance documentation. It ensures safety on sites and maintains quality. Customer support relies on your details for clear updates.
We analyze site usage to make our website better. Fraud prevention and legal compliance, like tax records, also require data. Every use focuses on delivering reliable service and meeting your needs.
Cookies and Similar Technologies
Cookies are small files that track how you use our website. They help us remember preferences and improve navigation. Types include session cookies for temporary visits and analytics cookies for usage trends.
You can limit or clear them in your browser settings, but some features, like saved preferences, may not work as well without them. Check your browser’s help section for steps.
Sharing and Disclosure
We share information with service partners, like subcontractors, to complete jobs. With your permission, we send details to insurers for claims.
Payment processors handle billing securely. Safety and compliance needs, like inspections, may require sharing. If law demands it, we comply. We never sell your data. All sharing follows strict rules to protect your information and support our restoration work.
Data Retention
We keep records as long as needed for operations, safety, taxes, or legal rules. Job details may stay for project tracking or audits. Insurance documents are held for claim support.
Retention times vary by document type, like billing or safety logs, based on local regulations. Once no longer needed, we securely dispose of information to protect your privacy.
Your Choices and Rights
You can ask to see or update your information. Request deletion if it’s no longer needed, though some records stay for legal reasons.
Limit certain uses, like marketing, by writing to us. Manage cookies through your browser. Send requests by postal mail to 711 Hospital St, Richmond, VA 23219, United States. We respond promptly to address your needs.
Security
We protect your information with restricted access and employee training. Technical safeguards, like secure servers, and physical locks on files help keep data safe.
No system is fully secure, but we take reasonable steps to prevent breaches. Regular checks ensure our protections stay strong, so your details remain as safe as possible during our work.
Children’s Privacy
Our services and website are not meant for children under 13. We do not knowingly collect their information.
Accounts are for adults or authorized representatives, like parents or guardians, to manage restoration projects. If you think we have child data, please contact us by mail to address it.
Data Transfers
Some vendors, like software providers, may process data outside Richmond, Virginia. We choose partners with strong privacy protections.
Contracts and safeguards ensure your information stays secure during transfers. We take reasonable steps to protect data no matter where it’s handled, keeping your trust in our services.
Changes to This Policy
Restoration Richmond VA may update this policy to reflect new practices or laws. The latest version will always be on this page.
If you keep using our website after changes, you accept the updated terms. Check back regularly to stay informed about how we handle your information.
Contact Us
For privacy questions or requests, write to us at 711 Hospital St, Richmond, VA 23219, United States. Include your name and details so we can assist you quickly and accurately.
Definitions
Personal information: Details like your name or address that identify you.
Processing: Any action we take with your data, like storing or analyzing.
Service providers: Partners, like subcontractors, who help us do our work.
Cookies: Small files that track website use to improve your experience.